Head-to-Head Comparison
Freshsales vs Zoho CRM
Side-by-side comparison of capabilities, pricing, and positioning. 3 shared capabilities, 2 unique.
Freshsales
by Freshworks
FREEMIUM
"AI-POWERED SALES CRM"
Best for: startups, SMBs, and large enterprises
What each tool does best
Freshsales
- ✓ Freddy AI helps capture, qualify, route, and track leads.
- ✓ Plan your sales process with kanban views and drag-and-drop cards.
- ✓ 360° view of customers with intent scores from Freddy AI.
- ✓ Automate repetitive tasks to save time and improve productivity.
- ✓ Freddy AI offers insights and even writes emails.
- ✓ A CRM that fits your business
Zoho CRM
- ✓ Built with AI at its core
- ✓ Offers intelligent automation and intuitive design
- ✓ Provides a multi-agent platform combining AI and human experience
- ✓ Customizable and user-friendly interface
- ✓ Advanced analytics and BI capabilities
- ✓ Built-in AI agents for sales automation
Capabilities compared
Shared (3)
CRM Reporting
Contact Management
Sales Pipeline
Only on Freshsales (2)
Call Tracking
Email Sequences
Only on Zoho CRM (0)
None unique to Zoho CRM.