Head-to-Head Comparison
Freshsales vs Salesforce
Side-by-side comparison of capabilities, pricing, and positioning. 3 shared capabilities, 4 unique.
Freshsales
by Freshworks
FREEMIUM
"AI-POWERED SALES CRM"
Best for: startups, SMBs, and large enterprises
What each tool does best
Freshsales
- ✓ Freddy AI helps capture, qualify, route, and track leads.
- ✓ Plan your sales process with kanban views and drag-and-drop cards.
- ✓ 360° view of customers with intent scores from Freddy AI.
- ✓ Automate repetitive tasks to save time and improve productivity.
- ✓ Freddy AI offers insights and even writes emails.
- ✓ A CRM that fits your business
Salesforce
- ✓ Salesforce brings humans, agents, and platforms together.
- ✓ Empower every user, in every industry to transform trusted data into actionable insights.
- ✓ Increase revenue and deliver consistent customer experiences across online, in-store, and mobile channels.
- ✓ Sell faster, smarter, and more efficiently with AI + Data + CRM.
- ✓ Deliver excellent customer service with a 360-degree view of your customers.
- ✓ Build and customise autonomous AI agents to support your employees and customers 24/7.
Capabilities compared
Shared (3)
CRM Reporting
Contact Management
Sales Pipeline
Only on Freshsales (2)
Call Tracking
Email Sequences
Only on Salesforce (2)
Lead Generation
Marketing Automation