Head-to-Head Comparison
Freshdesk vs Help Scout
Side-by-side comparison of capabilities, pricing, and positioning. 3 shared capabilities, 1 unique.
Freshdesk
by Freshworks
14-DAY FREE TRIAL
"Elevate customer experiences with AI"
Best for: Teams and businesses looking to scale AI-powered customer service
FREEMIUM
"The AI-driven support platform for customer-first brands"
Best for: growing teams looking to automate more tasks
What each tool does best
Freshdesk
- ✓ Up to 80% resolution rates
- ✓ 97% First contact resolution rate
- ✓ 60% Improved agent productivity
- ✓ 95%+ CSAT
- ✓ Recognized as a Leader in G2's Spring 2026 Mid-Market Grid® Report
- ✓ Effortless customer support with intelligent ticketing
Help Scout
- ✓ New hires with Envoy only incurs cost in Year 3
- ✓ Envoy cost increases each year
- ✓ Significant savings with Envoy compared to without
- ✓ AI agent, Scout, resolves 73% of the requests it receives on average.
- ✓ Teams respond to 56% more messages in their first year with nothing lost across escalations.
- ✓ Proactive monitoring lets you act while there’s still time to get ahead of issues.
Capabilities compared
Shared (3)
Customer Knowledge Base
Helpdesk & Ticketing
Multichannel Support
Only on Freshdesk (1)
Live Chat
Only on Help Scout (0)
None unique to Help Scout.